Who Ya Gonna Call?

Click on photo to view G+ post

Inevitably, you’re going to run into problems here on Google+. When that happens - what should you do?
A good first step is to Send Feedback to Google about your problems. From the Gear in the upper right hand corner of the stream (just above the Trending topics and below the search button) you can click on Send Feedback, describe what the problem is, possibly highlight part of your screen to illustrate the problem, and then send the issue off to Google. 


They probably won’t reply, but they do compile weekly summaries internally of problems and use the feedback to prioritize what changes they will work on next for Google+.

Another good suggestion is to share your problem with your friends, publicly, and with Google’s Community Managers. (And feel free to mention us, too.) You may even share the same post that you sent to Google. If your problem is about Google’s photos or Google+ Events, make sure you mention Brian Rose. If the issue is with hangouts, then Dori Storbeck is the person to include. Otherwise, Natalie Villalobos handles general Google Plus questions and issues. These Community Managers can be busy, so sometimes responses take a while, but they do try to get to every message.

Finally, if you’re being harassed or have a problem with a user on Google Plus - report them and block them, or at the very least uncircle them. Google has put the power in your hands to manage some of these issues - don’t be afraid to use these tools.

Help make Google Plus a better tool for everyone - share your feedback and ideas.


-- G+ Post via Allen Firstenberg